Problem: The client was unable to see the WPML menu in the WordPress admin sidebar after installing and activating WPML plugins on a WordPress multisite staging environment. This issue persisted despite the client's attempts to reinstall and clear caches. Solution: 1. We recommended adding a code snippet to reset WPML capabilities in the theme's functions.php file:
function wpmlsupp_1706_reset_wpml_capabilities() {
if (function_exists('icl_enable_capabilities')) {
icl_enable_capabilities();
}
}
add_action('shutdown', 'wpmlsupp_1706_reset_wpml_capabilities');
After adding this snippet, the client needed to visit the front page and then remove the snippet. 2. We identified that the WPML plugin was not enabled at the network level for the multisite installation. We provided instructions to activate it for each subsite separately through the network admin panel. 3. For the issue of the admin interface language, we guided the client to set their user profile to English to keep the backend in English while using German and French for the site content.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance. You can do so here: WPML support forum.
