Problem: You are experiencing an issue where the language switcher on your website is not functioning correctly. Specifically, when you click on the English version, it displays the French version instead while using a different site URL format. Solution: We have identified that your site uses the language URL format 'Languages as Parameters'. It's possible that you have recently changed the site's URL format in WPML > Languages. If this is the case, we recommend that you save the permalinks in WordPress again to ensure that the changes are properly applied. This action often resolves issues related to URL format changes.
If this solution does not resolve your issue or seems irrelevant due to it being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please do not hesitate to open a new support ticket at our support forum.
Problem: The client is trying to translate a page using WPML but is unsure how to proceed. Additionally, there is an issue with the page continuously loading. Solution: 1. For the translation issue, we confirmed that the page has been successfully translated into other languages. 2. Regarding the loading issue, it appears to be a critical error when opening the Elementor Editor. We recommend updating all Elementor plugins to their latest versions. If the problem persists, please provide FTP access so we can examine the server logs.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, do not hesitate to open a new support ticket at WPML support forum.
Problem: You are unable to download the WPML plugin due to a conflict with the Dokan Pro plugin. Solution: We have identified that the Dokan Pro plugin is causing this issue, which is already known to our developers. We recommend following the workaround provided in our documentation. Please visit the following link for detailed instructions: https://wpml.org/errata/dokan-pro-wpml-update-fails-when-is-active/ If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.
Problem: You are unable to find the blog page to translate on your website using WPML. Solution: We recommend you follow these steps to start the translation process: 1. Open the blog page in Edit mode by navigating to: Edit page link 2. Locate the Language metabox on the right side of the editor. 3. Click the language icon for the secondary language to begin translating. If the issue persists, please add a debug report in the Debug Information box. You can find instructions on how to provide this information here: Provide Debug Information
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: You are experiencing issues with ACF not functioning correctly on your website. Solution: We recommend the following steps to resolve the issue: 1. Navigate to WPML->Settings->Custom Post Types and set Field Groups (acf-field-group) as Not translatable. 2. Go to the Edit Fields page and set the translation preferences to "Same field across languages". 3. Update the post and its translations without making any changes. After following these steps, the issue should be resolved. For more detailed information, please visit our documentation on integrating ACF with WPML at https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at our support forum.
Problem: You are working on a site under development and trying to translate strings using WPML, but some strings are not translated. Solution: We have checked your website and noticed that the strings you mentioned are now properly showing translated in English. Please confirm if your issue has been resolved.
If this solution is outdated or does not apply to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
For further assistance, please visit our support forum at WPML Support Forum.
Problem: You are encountering unexpected references to the Rank Math plugin in the WPML settings, even though you have uninstalled the plugin. Solution: We recommend checking your database for any remaining custom fields related to Rank Math. If you find any, please remove these entries. Always ensure to back up your database before making any changes. Additionally, regarding your question about sitemaps, it's important to note that if you are using a single domain for multiple languages, you should only have one sitemap (domain.com/sitemap.xml) that includes posts from all active languages.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend opening a new support ticket. Also, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can always contact us through the WPML support forum.
Problem: The client is experiencing incorrect alignment of the language switcher on their site, which is likely caused by the theme's CSS rather than WPML itself. Solution: 1. We recommend switching to a default theme to verify if the issue persists. If the alignment is correct with the default theme, the issue is with the custom theme's CSS. 2. To adjust the CSS for the language switcher, you can add CSS at WPML > Language > Language Switcher Options > Additional CSS. For responsive adjustments, set up a CSS media query: For more details on CSS media queries, visit https://www.w3schools.com/Css/css3_mediaqueries_ex.asp
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are trying to add a language switcher to your site using WPML but cannot find the option to do so. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Ensure that your site meets WPML’s minimum requirements, which you can check here: WPML Minimum Requirements. 2. Make sure your theme and plugins are up to date. 3. Follow our guide to properly add the language switcher, available here: Language Switcher Options Guide. If the issue persists, please provide the debug report in the Debug Information box. You can find instructions on how to do this here: Provide Debug Information. Additionally, let us know if you're having trouble adding the language switcher from the WPML >> Languages page or if it’s not appearing on the frontend of your site or a specific page.
This solution might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML Support Forum.
