Problem: You are trying to translate your entire website using WPML, but the homepage is not translating correctly, causing the design to break. Solution: 1. Ensure that if your homepage is using a template, this template is fully translated. Follow the guide on translating Elementor templates provided by us: https://wpml.org/documentation/plugins-compatibility/elementor/. 2. Update the WPML Multilingual CMS plugin to the latest version (v4.7.5). You can update it via Plugins -> Add new -> Commercial tab. After updating, re-translate the homepage and check if the issue still persists.
If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum for further assistance.
Problem: On the German domain, all menu navigation returns a 404 error. This issue is due to the REST API being disabled and the absence of the Media Translation plugin. Solution: If you're experiencing this issue, we recommend editing your header template using Elementor in the default language and removing the language switcher Elementor widget. Subsequently, add a shortcode widget and use the following shortcode:
[wpml_language_selector_widget]
This should resolve the navigation issue. If this solution does not apply to your case, or if it seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists.
Problem: You are unable to find where to switch from automatic to manual translation and cannot see options to translate the footer, header, appointments, and filters. Solution: Translating templates in Elementor, such as headers and footers, requires a different approach than translating other content. We recommend reading our guide on translating Elementor templates: https://wpml.org/documentation/plugins-compatibility/elementor/#translate-elementor-templates. It's important to read the entire guide as it addresses many common issues with Elementor that other customers have experienced. Additionally, ensure that your content is set as Translatable in WPML > Settings > Post Types Translation.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is unable to find where to switch from automatic translation to manual translation and cannot see options to translate the footer, header, appointments, and filters. Solution: To switch between the WP Editor and the Translation Editor, you need to access the post or page in the language it was originally created. For example, if a page was created in English, switch the language in the top bar to English, access the post, and then you will be able to see the Language Options where you can change the editor.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client was experiencing an issue where the translation of the Privacy Policy page was being erased after certain actions, such as refreshing the page or switching languages. Solution: We performed standard WPML troubleshooting steps and recreated the translation of the Privacy Policy. After these actions, the issue where the page was being erased did not recur. We advised the client to monitor the situation and report back if the error occurs again, providing details on how it happened and steps to reproduce it. This information will help us to further investigate and resolve the issue.
If this solution does not apply to your situation, or if it seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
