Problem: The client updated a string from English to Chinese, but it did not appear on the frontend; instead, the text reverted to English. Solution: We recommend following these steps to resolve the issue: 1. Navigate to WPML -> String Translation. 2. Open the "Not seeing strings that you are looking for?" tab. 3. Click on "Admin Texts Translation". 4. Search for the needed strings. 5. Select the strings. 6. Click on the "Add to String Translation" button. 7. Then click on the "« Return to String Translation" link. 8. Translate the strings, clear the cache, and check the frontend. For more detailed guidance, please refer to our guide on translating texts in the admin texts screen.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client was experiencing an issue where the source English text was unexpectedly changing to Chinese when attempting to translate strings from English to Chinese. Solution: We advised the client to change the source language of the strings from English to Chinese and then translate them back from Chinese to English. Detailed instructions on how to change the source language of strings can be found here: https://wpml.org/documentation/getting-started-guide/string-translation/how-to-change-the-source-language-of-strings/ Additionally, we corrected all strings that were incorrectly showing in Chinese and provided a video demonstration for further guidance. The video can be viewed here: https://www.loom.com/share/7a77e7110f9f479b95ee528489b181c4
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
