Problem: The client wanted to use the PHP language switcher from the main site on one of the subsites in a multisite setup, but it was not appearing. Solution: We explained that sub-sites are considered separate sites and therefore cannot display the language switcher from the main site. To add a language switcher to a sub-site, the client needs to: 1. Install WPML on the sub-site. 2. Translate the pages on the sub-site. 3. Add the language switcher in WPML → Languages.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: The client is running a multisite network and wants to show translations for zh-hans on the main site (finalto.com/zh-hans/) as well as on a subsite (finalto.com/sg/). Solution: We explained that WPML can be used on multisite setups, but each subsite will have a separate WPML installation and configuration. Translations cannot be connected between subsites. To display Chinese translations on another subsite, the client needs to export them from one subsite and import them into the other. However, it's important to note that the content will not be connected and each subsite will handle its content with its own WPML. We recommended checking our documentation on multisite support: https://wpml.org/documentation/support/multisite-support/ Additionally, we suggested using the following plugin for exporting and importing translations: https://wpml.org/documentation/related-projects/wpml-export-and-import/
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If this is the case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket: https://wpml.org/forums/forum/english-support/
Problem: If you're trying to export your site content in English to provide to a translation company, but the XLIFF file contains already translated content instead of just English, even after cancelling and reopening the translation jobs. Solution: We recommend the following workaround to ensure the XLIFF export contains only the original English content: 1. Ensure you back up your database and website before making any changes. 2. Edit the file
