Problem: The client was using WPML to translate products and encountered issues with the auto-translate feature stopping. The pay-as-you-go option was deactivated, and upon reactivation, the credit count appeared to reset, increasing the cost per translation. Additionally, the client faced payment issues with their credit card being rejected. Solution: We confirmed that the issues with the credit card were due to it being repeatedly rejected by Stripe and our system, requiring additional authentication from the bank. Using a different card resolved the payment issues. We also verified that the usage history and credit count did not reset after reactivating the subscription; the account continues to track prior usage. If you're experiencing similar issues, we recommend trying a different payment method if the current one fails and ensuring that your bank has authorized the transaction. For any discrepancies or further issues, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for personalized assistance. Contact WPML support for further help.
