Problem: You are experiencing an issue where customers are not assigned a membership after purchasing a product on the Czech version of your website, despite it working correctly in the Slovak version. Solution: We recommend trying the workaround suggested in the WPML errata for a similar issue where WooCommerce Memberships does not assign membership when purchasing a product in a secondary language. You can find the detailed steps here: WPML Errata on WooCommerce Memberships. Please ensure to make a full backup of your website before proceeding with the workaround.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please do not hesitate to open a new support ticket with us for further assistance.
Problem: After duplicating and translating an article, the translated version is not displayed on the website. The client lost the previous chat with support. Solution: We found that in the
wp_options
table, two keys were empty:
wpml.ate_sync.lock
and
wpml.ate_sync.lock.key
. Deleting these keys allowed WPML to repopulate them, resolving the issue. We recommend you check these keys in your database and delete them if they are empty to see if this resolves the issue for you as well.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.
