Problem: The client was trying to uninstall WPML from their website. After deleting all pages and following the support troubleshooting instructions, the website's database crashed. Solution: If you're experiencing this issue, we recommend the following steps: 1. Go to Plugins -> Installed Plugins and deactivate all plugins, leaving only WPML enabled. 2. Navigate to WPML -> Support -> Troubleshooting page, check the 'I am about to reset all translation and language data.' option, and click on the 'reset and deactivate WPML' button. 3. Return to the Plugins screen and delete the WPML plugins. This process should not cause any problems or crashes on your website. It's likely that there was a conflict with another plugin causing the database crash. Ensure you have a complete website and database backup before proceeding.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
