Problem: The client was unable to translate the logo on their multilingual website using WPML, even after following the manual for logo translation. Solution: We resolved the issue by ensuring that the key identifier of the logo was translated correctly. Here are the steps we took: 1. We checked the key identifier of the logo in the website's backend. 2. We found that the English logo's ID was not added as a translation for the German logo's ID. 3. We added the English logo's ID as a translation to the German logo's ID. 4. This action resolved the issue, and the logo now appears correctly in English.
Please verify if the logo is now displaying correctly on your website. If this solution does not seem relevant to your issue, feel free to open a new support ticket with us, and we will be glad to assist you further.
