Problem: The client is experiencing an issue where ACF fields in the hero layout become readonly on a translated page, despite being set to 'Copy Once'.
Solution: 1. Verify that the ACF field and its sub-fields within the Flexible Content field are set to 'Copy Once' in WPML → Settings → Custom Fields Translation. 2. Ensure you are using the WordPress Editor to translate the page. If using the WPML Translation Editor, switch to the WordPress Editor by clicking the pencil icon next to the translation and selecting the WordPress Editor. 3. After switching, check if the hero layout ACF fields are editable on the translated page. If they remain readonly, review the field group settings in ACF → Field Groups to confirm correct translation preferences. 4. If issues persist after these steps, remove the translation and recreate it using the WordPress Editor to correctly apply the 'Copy Once' setting.
If the solution provided does not resolve your issue or seems outdated, we recommend opening a new support ticket for personalized assistance. Additionally, please check related known issues at https://wpml.org/known-issues/, verify you have the latest versions of themes and plugins, and confirm the version of the permanent fix. For further support, visit our support forum at https://wpml.org/forums/forum/english-support/.
