Problem: The client was experiencing an issue where the language switcher in the header was not responsive on mobile devices, but only from the home page. The problem was consistent across all four languages.
Solution: We identified that the section following the language switcher had a higher z-index, causing the language switcher to fall behind it and become unclickable on mobile devices. To fix this, we advised the client to: 1. Access the Header template in the Elementor editor. 2. Assign a
z-index
value of '1' to the section containing the language switcher shortcode. Additionally, we provided the following CSS to apply:
If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also highly suggest checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please visit our support forum.
Problem: The client was experiencing an issue where the blog page would not open when switching from the default language English to any other language. The page was showing an "ERR_TOO_MANY_REDIRECTS" error. Solution: We found that the issue was due to nested redirection rules set within the "Yoast SEO Plugin" for the other language version of the Blog page. We recommended the client to: 1. Navigate to Yoast SEO > Redirects in the WordPress backend. 2. Remove any redirection rules that have been set for the 'Blog' page. This should resolve the issue with the blog page not opening in other languages.
If this solution does not apply to your case, or if it seems outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
Problem: If you're experiencing issues with translating an Elementor "upsells" widget that only appears in the default language (English) and shows up empty in other languages, it's likely because the upsell products themselves have not been translated. Solution: First, ensure that all upsell products added in the original version are translated into the secondary language. If the upsell products were translated after the main product, you need to update the original product and then update its translation to ensure the translated upsell products are linked correctly. Alternatively, you can bulk select and update products to copy the Upsell information to the translations. For guidance on bulk editing products, please see this documentation: https://woo.com/document/bulk-editing-products/ Additionally, you can try synchronizing the products by going to WPML > Support > Troubleshooting, selecting "Product" from the dropdown under "Cleanup", and clicking on "Synchronize Post Taxonomies".
Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket for further assistance. You can do so here: WPML support forum.
Problème: Si vous rencontrez des difficultés avec l'affichage des sous-catégories et des produits dans les langues traduites, et que les templates Elementor sont traduits mais ne s'affichent pas correctement, le problème pourrait être lié à la hiérarchie des catégories ou aux slugs des URLs.
Solution: 1. Assurez-vous que les catégories sont bien traduites dans "WooCommerce > WooCommerce Multilingual > Catégories". 2. Utilisez l'onglet "Synchronisation de la hiérarchie" pour mettre à jour la hiérarchie des catégories. 3. Si les catégories sont correctement synchronisées, synchronisez les menus dans "WPML > WP Menus Sync". Vous pouvez trouver plus d'informations sur la traduction des menus ici. 4. Pour les slugs de la boutique, ne pas inclure le code de la langue dans la traduction du slug. Dans "WooCommerce > WooCommerce Multilingual > Store URLs", supprimez les codes de langue comme fr/ et de/ des slugs. 5. Après avoir corrigé les URLs, allez dans "Settings > Permalinks" et sauvegardez à nouveau vos permaliens pour que les changements prennent effet.
Il est possible que cette solution ne soit plus pertinente car elle pourrait être obsolète ou ne pas correspondre à votre cas. Nous vous recommandons de vérifier les problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support.
