Problem:
The client is unable to see media files on posts where WPML is implemented, although these files are visible in the media library. The issue affects media items not being visible in the Hindi language version of the site.
Solution:
We recommend the following steps to ensure media files are properly synchronized across all languages:
1) Ensure a full site backup is in place.
2) Navigate to WPML>>Settings>>Media Translation.
3) Set the following options and save the changes:
- How to handle media for new content:
>> When uploading media to the Media library, make it available in all languages
>> Duplicate media attachments for translations
>> Duplicate featured images for translations
- How to handle media library texts:
>> Translate media library texts with posts
4) Refresh the page.
5) Click on the Start blue button to synchronize the media items to all languages.
6) Wait until the process is completed.
Additionally, check if the latest media files are showing by visiting https://www.cheggindia.com/wp-admin/upload.php and switching to Hindi via the Dashboard Language Switcher.
If the problem persists or if these steps are not applicable to your current WPML setup, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket for further assistance.
