Problem: The client's WPML subscription on WordPress shows as expired despite having paid for the renewal. Solution: We recommend the following steps to resolve the issue: 1. Visit https://wpml.org/account/sites/ and delete the key for the affected site. 2. Create a new key and copy it. 3. In the WordPress dashboard, go to Plugins -> Add New -> Commercial, and click on "unregister the site" at the top right next to Check for updates. 4. In the same plugins panel, click on the “Register” button below the WPML plugin. 5. Enter your new Site Key that you copied earlier. For more detailed instructions, please refer to our documentation at https://wpml.org/faq/install-wpml/.
If this solution does not seem relevant to your issue, please open a new support ticket at our WPML support forum.
