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Problem:
You are using WPML on your website and encountering a file name mismatch error that prevents proper connection to wpml.org for updates, despite having registered the plugin and confirmed outgoing connections with your hosting provider. You are concerned about losing existing translations.
Solution:
We recommend enabling WordPress debugging to better understand the issue. Here are the steps you should follow:
1. Edit your wp-config.php file and add the following lines before the comment /* That's all, stop editing! Happy publishing. */:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);

2. Replicate the error.
3. Check the debug.log file located in the /wp-content/debug.log for any WPML-related errors.
4. Share the full error message with us.
Additionally, a similar issue has been documented and resolved in the past. You can review the details here: https://wpml.org/errata/file-naming-conflict-in-yoast-whip-vendor-library-on-case-sensitive-servers/

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.