Problem: You are using WPML with the Avada theme and encountering an issue where the featured image is not assigned in the Featured Image field for translated posts, despite the media being translated and available. This results in no thumbnail for blog archives/grids and no featured image on single post pages in secondary languages. Solution: We have identified that the issue arises because the 'Media (attachment)' post type was set to 'Not translatable' in WPML -> Settings -> Post Types Translation. To resolve this, please follow these steps: 1. Navigate to WPML -> Settings -> Post Types Translation. 2. Set 'Media (attachment)' to 'Translatable - only show translated items' and click the Save button. 3. Edit the original post that had this issue and click the Update button. 4. This action will trigger an update for the translated post, indicated by a circled arrow. 5. Update the translated post using the Advanced Translation Editor. 6. Check the frontend to see that the featured image now displays. Important! Please make a full site backup (files and DB) before proceeding with these steps.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client redesigned their website and encountered an issue where bold links disrupt the layout by breaking rows. This causes bold links within a sentence to appear on separate rows, affecting the flow of text across pages, posts, and products. The client is unsure if this is due to their layout redesign or an issue with WPML. Solution: We recommended that the client ensure all WPML plugins are updated to the latest version. This can be done by navigating to WP > Plugins > Add new > Commercial Tab > Check for updates. Additionally, we asked the client to provide examples and screenshots of the issue for further analysis.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
