ATE

Problem:
The client is trying to correct some links in the footer of their website after translating the footer. They edited these links in the original Greek language, but the changes did not reflect in the English translation.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Make a small change in the footer to trigger the need for translation.
2. Navigate to WordPress Dashboard > WPML > Translation Management.
3. Send the footer for translation and select yourself as the translator.
4. Go to WordPress Dashboard > WPML > Translations.
5. Click the Translate button next to the footer in the table.
6. You will see the Advanced Translation Editor, which shows all the content of the original language on the left and the translated content on the right.
7. Try to find the links there and edit the translation as needed. If you cannot find it, use the search bar at the top to search for the link.

Please note that this solution might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

Problem:
If you're experiencing an issue where your credit balance is not updating after making a payment on your WPML plugin, it might be due to the type of credit system used on your site.
Solution:
We recommend checking if your site uses a pay-as-you-go credits model. In this model, the charges for credits already used are applied in the following month. Therefore, any payment you make will be for the credits that have already been consumed up to the date of the payment. For instance, if you made a payment, it would cover all the credits used until a specific future date (e.g., 2024-12-05), and your used credits would then reset to 0. This means that the payment will not immediately reflect as an increase in your current credit balance on the dashboard since it's intended to clear the consumed credits.

If this explanation does not seem to apply to your situation, or if you find the information possibly outdated or not relevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please do not hesitate to open a new support ticket with us at WPML support forum.

Problema:
El cliente experimentó problemas con la instalación del plugin WPML en su sitio, donde las traducciones no se completaron correctamente, las páginas en inglés y español mostraban contenido solo en español, las banderas de idioma se mostraban incorrectamente, y surgieron errores 402 después de la instalación del plugin.
Solución:
1. Se sugirió al cliente que reactive el plugin WPML para poder diagnosticar el problema de manera más efectiva.
2. Se recomendó realizar una copia de seguridad antes de proporcionar acceso temporal a WPML para una revisión más detallada.
3. Se aconsejó al cliente que, en caso de problemas persistentes, facilitara un video o capturas de pantalla del problema para un análisis más detallado.
4. Finalmente, se confirmó que el comportamiento observado en las banderas y las traducciones era el esperado y no un error.

Si la solución proporcionada resulta irrelevante debido a que está desactualizada o no aplica a tu caso, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable que revises los problemas conocidos, verifiques la versión de la solución permanente y confirmes que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más ayuda, no dudes en contactarnos en el foro de soporte de WPML.