Problem: You are trying to translate URL slugs on your site, but they do not translate and default to the main language, Swedish, for both secondary languages, English and Norwegian. Solution: We found that the site links were using https, while the site was set to http, causing a mismatch. To resolve this: 1. Update the site URL to https from Settings >> General. 2. Go to WPML >> Settings and click the “Scan now and adjust links” button to fix the internal links. 3. If you still notice any page with incorrect links, resend that page for translation from WPML >> Translation Dashboard and check again.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is attempting to translate an article using WPML but encounters an issue where some text elements remain in English because they are not available for translation. The client questions why some core blocks are not available for translation and how to ensure all text elements are translated. Solution: We recommend the following steps to ensure all text elements are picked up and translated: 1. Send the page for translation or update the existing translation: * Go to WPML → Translation Dashboard in your WordPress admin. * Use the filters to find your article. If the issue persists, it might be due to the use of emojis or specific characters that are not supported by the current database collation. In such cases, changing the database collation to "utf8mb4_unicode_520_ci" might resolve the issue. Additionally, consider manual translation for pages with complex designs or frequent changes, as detailed in our documentation on using different translation editors for different pages.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where the process of updating affected posts for changes in translatable fields is stuck on the 'custom_title' custom field after updating WPML and String Translations plugins. The process is halted at 50 entries and does not progress despite retries. Solution: 1. Ensure that all WPML plugins are updated to their latest versions. 2. Backup the entire site. 3. Run all troubleshooting options available under WPML > Support > Troubleshooting, except for those that involve resetting. 4. If the issue persists, consider truncating the 'icl_background_tasks' table and re-uploading the initial database before updates. 5. Check server and PHP configurations, as discrepancies in these settings across different environments might contribute to the issue. 6. If none of the above steps resolve the issue, we recommend opening a new support ticket. Additionally, it's advisable to check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins.
If these steps do not resolve your issue, please do not hesitate to contact us for further assistance by opening a new support ticket at WPML support forum.
