Problem: You are experiencing an issue where strings under the English flag display text in Italian, and the translated Italian text appears under the English text. This occurs even though the default language is Italian. Solution: First, ensure that the language of each string is correctly set. You can manually change the language of a specific string as demonstrated in our provided screenshot. If many strings display the same incorrect language behavior, we recommend performing a bulk change to reset all affected strings back to Italian. Please ensure to back up your site before making these changes.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your current setup, please visit our known issues page and check if there's a permanent fix available for your version. Always confirm that you have the latest versions of themes and plugins installed. If the problem persists, do not hesitate to open a new support ticket on our support forum.
Problem: The client was experiencing issues with the translation of email notifications in different languages. Specifically, the new user email notifications were not being sent in the correct language. Additionally, there were problems accessing certain translated pages and links on the website. Solution: We recommended setting up SMTP with Gmail to ensure proper email delivery, which can be done from the WPML settings. We also suggested checking the email logs to verify that emails are being sent out correctly. If you're experiencing similar issues with email translations or link errors on your multilingual site, we recommend trying these steps: 1. Set up SMTP using your email provider to improve email delivery. 2. Check the email logs in your WordPress dashboard to confirm that emails are being sent. 3. Ensure that all translations are correctly configured in WPML.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
