Problem: The client was unable to translate a footer section using the Reebox theme, despite attempting to use the translation tools provided. The site's main language is Greek, with English as a secondary language. Solution: We reviewed the site and identified that the footer block was translated but not correctly assigned to the English version. The theme requires manual linking of the correct footer block ID for each language. We located the footer block ID in WPML → String Translation → Admin Texts and updated the setting to use the correct ID for the English version. This resolved the issue, and the English footer now displays correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
