Problem: The client reported issues with untranslated content on their multilingual website. Specifically, the 'Skin Handle' dropdown was still in Chinese on the Chinese Traditional page, English interface URL snippets appeared in Chinese on WhatsApp, and certain elements on the Checkout page (product names and payment options) were not translated. Solution: We recommended the client to use the WPML String Translation to search for and translate the strings that were not appearing in the correct language. For detailed guidance, we suggested visiting the WPML String Translation documentation.
If this solution does not resolve the issue or seems outdated, we advise opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: You are building a site using WPML to translate from English to Japanese and are using the Advanced Custom Fields Plugin. You are facing issues where the title of the custom field is not translatable, menu translations are not reflected, and you want to exclude URLs from translation. Solution: 1. To make the title of the custom field translatable, it is not directly possible to exclude titles from translation, but you can set them to be translatable and then manually copy and paste them in the translation editor. 2. If the menu translation is not reflected, ensure you have performed a Menu Sync correctly. If issues persist, check if the 'Speakers CPT' is set to be translatable by following the steps outlined here: Translating Custom Posts. 3. To exclude URLs from translation, currently, there is no direct feature in WPML to exclude URLs. You might need to customize this behavior through additional coding or consult further with our support.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is experiencing issues with a custom language switcher in the header menu of their site. The switcher is required to open on click as per the client's requirements, but it does not close smoothly and lags.
Solution: We suggested modifying the CSS to improve the functionality of the language switcher. Here are the steps and code provided:
If these changes do not resolve the issue, we recommend removing any previous conflicting CSS and ensuring no custom scripts are interfering. Additionally, we suggested that the client might consider consulting with a professional from WPML contractors for further customization, as this falls outside our standard support scope.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. Should issues persist, we highly recommend opening a new support ticket here.
Problem: The client is unable to change the 'Translate' setting for an ACF custom field, which appears locked. The interface suggests changing settings in the ACF Field Group, but no relevant settings are found. Solution: We recommend switching the interface to 'Expert mode' in the WPML settings. This action should allow the modification of the translation settings for each custom field individually. Once in 'Expert mode', navigate to the WPML custom field settings and adjust the translation preference for the necessary fields.
If this solution does not resolve the issue or seems outdated, or if it does not apply to your specific case, please visit our known issues page and check for any related issues. Ensure you have the latest versions of all themes and plugins installed. If problems persist, we highly recommend opening a new support ticket for personalized assistance. You can do so here: WPML support forum.
