Problem: The client is attempting to migrate a website from Polylang to WPML using the migration plugin, but the process is stalling and never completes, even after leaving it running for an extended period and restarting several times. Solution: If you're experiencing a stalled migration process when moving from Polylang to WPML, we recommend trying the solution outlined in our forum post. Follow the steps provided in the WPML forum topic to resolve the issue.
If this solution doesn't seem relevant or if you continue to face issues, please open a new support ticket with us, and we'll be happy to assist you further.
Problem: The client is experiencing issues translating several theme builder layouts in Divi, including a 404 page layout with a custom body and a section from the Divi Library. The sections appear translated in the library, but not in the theme builder, and attempting to open them with the visual builder results in a 404 error. Additionally, when editing footer translations, changes in one language are incorrectly affecting another language.
Solution: We recommend the following steps to resolve the translation issues: 1. Navigate to WPML-> Settings-> Post Type Translation section. 2. Set the "Theme Builders (et_theme_builder)" to "Not Translatable". 3. Click "Save". 4. Go to Divi-> Theme Builder in English. 5. Add a new template. 6. Select the footer. 7. Save it. 8. Go to the URL for editing the footer layout in English (replace with the correct URL for your site). 9. Translate the new footer template (replace with the correct URL for your site). 10. Check the front end in the target language (replace with the correct URL for your site).
We applied these steps to one theme template and translated the footer only to Italian. If this solution does not resolve your issue, please open a new support ticket with us.
