Problem: The client is using WPML with WP All Import to update product information nightly. While the product images for the default language (NL) are refreshing correctly, the German (DE) product images are not updating and still display the old images. The client has tried using the image/media sync feature in WPML without success.
Solution: 1. We recommended ensuring that the 'Duplicate uploaded media to translations' option is selected for the product in the original language. This can be done by editing the product and checking the option.
2. We also set the custom field '_product_image_gallery' to be copied as it was previously configured incorrectly. To change the translation settings for this custom field, we: - Went to WPML -> Settings -> Custom fields translation - Clicked on 'Show system fields' - Searched for '_product_image_gallery' - Changed the configuration to copy.
If the 'Duplicate uploaded media to translations' option is not being applied to all products, further investigation may be required to set it in bulk.
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
