Problem: The client is experiencing issues with pages in .php format not being translated on their website. Solution: If you're encountering issues with translating texts within PHP code, we recommend wrapping the strings in a gettext call. Afterward, scan the theme from WPML -> Theme and plugin localization and translate the strings using String Translation. We have provided documentation to guide you through the process of adding the gettext call to register the content in string translation:
If this solution does not apply to your situation, or if it seems outdated, please check our related known issues and verify the version of the permanent fix. Also, confirm that you have installed the latest versions of themes and plugins. Should you need further assistance, don't hesitate to open a new support ticket. We highly recommend visiting the WPML support forum for additional guidance.
Problem: The site shows a critical error when sending a page to translation. Solution: If you're experiencing a critical error when sending a page to translation, we recommend you check if the "Multibyte String" PHP extension is enabled on your server. This extension is necessary for the WPML plugin to function correctly. You can find the minimum requirements for WPML here: https://wpml.org/home/minimum-requirements/.
Please contact your hosting support and request that they enable the "Multibyte String" PHP extension. For more information about this extension, visit: https://www.php.net/manual/en/book.mbstring.php.
After the extension is enabled, the error should no longer occur.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If after checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins, the problem persists, we highly recommend you open a new support ticket. If you need further assistance, please contact us in the WPML support forum.
