Andre Lacasse

Problem:
The client is unable to open the WPML Advanced Translation Editor.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1) Follow the steps outlined in our guide to see if it helps resolve the issue: https://wpml.org/faq/translation-status-stuck-or-displaying-the-error-wpml-didnt-manage-to-translate-this-page/
2) Check for any migration-related notifications in WPML → Translation Dashboard, especially if your site was migrated recently.
3) Navigate to WPML → Support and click on the Troubleshooting link. On the Troubleshooting page, look for and click the button labeled 'Force-enable WPML’s Advanced Translation Editor'.
4) Try triggering a translation update by making a small change to the original page (e.g., adding a dot), saving it, then removing the change and saving again. This should mark the translation as needing an update, allowing you to re-enter the WPML translation editor.

If these steps do not resolve your issue, the solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.