Problem: The client reported that after solving an issue with variations being deleted, a new problem arose where the links to the languages were not visible, despite the product being translated. Solution: We reviewed the client's site and found that the Language switcher shortcode was missing from its designated file. We added the shortcode to the end of the
social-icons.php
file in the theme. This action resolved the issue, and the Language selector is now displaying correctly on the front end of the Staging site.
If you're experiencing a similar issue where your language links are not visible, we recommend checking if the Language switcher shortcode is present in the correct file of your theme. If it's missing, you should add it accordingly.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please don't hesitate to open a new support ticket with us.
Problem: The client was unable to save variations for a product. After updating all plugins and WordPress, the variations disappeared upon saving. Additionally, the product appeared out of stock on the front end, and the backend indicated '3 variations' without displaying them. A subsequent issue was that the links to the translated languages were not visible, despite the product being translated. Solution: We recommended the following steps to resolve the issue: 1. Navigate to WooCommerce > WooCommerce Multilingual > Attributes, select the attribute added to the product, and click on the "Synchronize attribute" button. 2. Go to WooCommerce > WooCommerce Multilingual > Status and click on the "Troubleshooting" link. Select the options shown in the provided screenshot and click on "Start". 3. If the issue persists, go to WPML > Settings, scroll down to Post type Translation, set the translation preference for "Variations" to "Translatable", and save the changes. 4. Then, navigate to WPML > Support > Troubleshooting, select "Product" from the Dropdown under "Cleanup" and click on "Synchronize Post Taxonomies". Repeat the process for "Variation". These steps should synchronize the variations and resolve the issue. If the problem continues, we invite the client to contact us for further assistance.
Please note that the solution provided might be outdated or not applicable to your case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
