Problem: The client reported that the Spanish version of the SVG site logo does not display correctly. It shows a broken image icon in the Media Translation interface and loads the English logo on the frontend, while the Hungarian version works fine. Solution: We recommended using WPML's String Translation to translate the logo link. Specifically, go to WPML → String Translation, search for
divi_logo
, and add the correct link for the Spanish translation. We have already made this adjustment for the client.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with media file URLs not updating after changing the domain for the Spanish version of their website. Despite updating WPML language domain settings and clearing caches, media files still reference the old subdomain. The client wants a single, shared media library across all languages. Solution: We recommend checking if the issue with media URLs still persists as sometimes changes might take effect after a delay. If the problem continues, ensure that the WPML Media Translation module is properly configured to use a single media library across all languages. You can do this by navigating to WPML → Media Translation and ensuring that the option to duplicate media files for translated content is unchecked. Additionally, use a plugin like Better Search Replace to search for old domain references in your database and replace them with the new domain. If you're still facing issues or if this solution does not apply to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket at WPML support forum for further assistance.
