Problem: The client is unable to translate the footer designed with Divi Theme Builder using WPML. The footer appears untranslated in the English version even after attempting direct translation in the Divi Theme Builder and using WPML's translation tools. Solution: 1. Open the Footer template for editing by navigating to the specific post in the WordPress admin area. 2. Make a minor change in the template to refresh the translation settings. 3. Update the template. 4. Update the translation using the WPML Advanced Translation Editor. 5. Visit the English homepage to see the changes.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: If you're experiencing issues where the translated version of your page does not match the front-end display, showing an old template homepage with outdated themes and texts, despite correct strings in both Italian and English in the editor. Solution: We recommend duplicating the page from the primary language and translating it again. After this, edit the translated version with your page builder and save it. This approach resolved similar issues related to icons and styling. Additionally, ensure that your WordPress memory is sufficient, as insufficient memory can prevent page options from being saved correctly in translations. You can check and address WordPress memory issues here: WordPress Memory Issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket with us for further assistance.
