Problem:
The client reported that the language switcher was not working on the desktop version of their site when viewed in English, although it was functioning correctly in French. The mobile menu was unaffected. The site is using the Impreza theme, and the issue persisted even after the theme was updated to address a WPML compatibility issue.
Solution:
We recommended the following steps:
1. Increase the WP Memory Limit to at least 128MB, preferably 256MB, by adding the following code to the
file:
/* WP Memory Limit */<br />define('WP_MEMORY_LIMIT', '256M');<br />define('WP_MAX_MEMORY_LIMIT', '256M');2. Clear all caches from any caching plugins and server/CDN.
3. Remove and re-add the Menu Language Switcher in WPML > Languages.
4. If the issue persists, test for a compatibility issue by deactivating all non-WPML plugins and switching to a default WordPress theme.
5. If necessary, provide access for further investigation and duplication of the site in a local testing environment.
After thorough investigation, we discovered that the desktop menu ("Menu principal") was missing a "CUSTOM LINK" for the French language, which was present in the mobile menu ("Menu mobile"). We added the missing custom link to the desktop menu, and the language switcher now appears correctly on the site.
If you're experiencing a similar issue, we recommend you try the steps outlined above. However, please note that the solution might be irrelevant due to being outdated or not applicable to your case. If the problem persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
