Problem: The client auto-translated their WooCommerce site to several languages using WPML and noticed that the product category thumbnail and page header images were missing in the translated categories. Solution: 1. Navigate to WPML → Support in your WordPress dashboard. 2. On the Support page, scroll down and click on the Troubleshooting link. 3. In the Troubleshooting section, look for the Clean up options. 4. Click the button that says Sync product taxonomies. 5. If the images are still not appearing, adjust the translation preferences for custom fields that store image data: - Go to WPML → Settings. - Scroll to the Custom Field Translation section and set fields related to images (e.g., thumbnail_id, header_image) to Copy. - Save the changes and re-save a product category in the default language to trigger image synchronization. 6. Clear all caches (site, plugin, browser). If these steps do not resolve the issue, or if the solution seems outdated or not applicable to your case, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance at WPML support forum.
