Problem: The client is experiencing an issue with withdrawing credits from their WPML account, receiving the error message 'Unable to withdraw credits from wpml.org, please contact technical support.' This problem occurred after a recent update, and it is not related to a specific website but rather to an account setting. Solution: 1. We first checked for common causes such as PHP fatal errors or issues related to WooCommerce, which were not applicable in this case as the client confirmed there are no custom codes or WooCommerce products involved. 2. We then escalated the issue for a manual investigation of the backend, specifically looking into the client's WPML account status and credit allocation. 3. We advised the client to provide debug information from their site to further assist in resolving the issue. Instructions for obtaining this information can be found here: https://wpml.org/faq/provide-debug-information-faster-support/ 4. We recommended applying a solution that involves backend fixes or a manual organization unlock if a lock or sync desync is detected.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
