Problem: If you're experiencing an issue where the WPML plugin works correctly for logged-in users, including the language switcher and Arabic translation, but non-logged-in users are unable to see the Arabic translation or the language switcher at all. Solution: We recommend checking if the front page or any relevant page is in draft mode. Publishing the page should make the language switcher visible to all users.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client's website front page is not translated using WPML, despite the rest of the site being translated. The site uses Composer, not a page builder, which complicates the translation process as Composer handles content differently. Solution: 1. Increase the memory limit of the site as it is currently set to 40M, which might be insufficient. 2. Use the WPML String Translation to handle the translation of the front page. Specifically, navigate to String Translation > Admin strings, register all homepage content, and then either send it for translation or translate it manually. More details on this process can be found here. 3. If the theme is claimed to be multilingual-ready by the author, ensure it is compatible with WPML's String Translation. If issues persist, contact the theme author for more detailed guidance on translating the theme.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client was facing issues with the main menu translation in their multilingual site. Specifically, when clicking any link in the subcategory of 'المتجر' (Shop in English), it redirected to a product link instead of a category link as set up in the English version. Additionally, there were problems with switching between the Arabic and English versions of the site. Solution: We identified that the issue was related to the incorrect translation of the product base in the URL settings. In the WPML > Settings, the base slug for product categories was not correctly translated. We corrected the translation of the endpoint Product base from 'منتج' to 'منتج/%product_cat%' in WooCommerce > WooCommerce Multilingual > Site URL settings. After making this change, we resaved the permalinks and updated the menu, which resolved the issue.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
