Problem: The client reported that WPML incorrectly detected the REST API as disabled, despite WordPress and various tests indicating that the REST API was functioning correctly. Solution: We recommended creating a staging site to safely test solutions without affecting the live site. After initial tests did not resolve the issue, we escalated the ticket to our second-tier support. The solution involved applying a custom WAF rule in Cloudflare to whitelist the endpoint
/wp-json/wpml/v1/rest/status
. The rule needed to include specific conditions to ensure proper handling of requests. After applying the rule, the REST API was correctly recognized by WPML.
If this solution does not resolve your issue, or if it seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client reported that the WP Guppy chat plugin does not support automatic or dynamic translation of live chat messages with WPML. While UI strings from WP Guppy can be translated via WPML's String Translation, the actual chat messages typed by users remain untranslated on the frontend, despite showing '+' icons for each language. Solution: We confirmed that the WP Guppy plugin is not compatible with WPML for translating dynamic content such as live chat messages. We recommend contacting the authors of the WP Guppy plugin to inquire if the plugin is translatable and if they can provide a guide on how to translate it. This information will help determine if there is a missing component needed for integration with WPML.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket or visit our support forum at WPML Support Forum.
