Problem: You are trying to translate pages, but the translation status refresh never finishes and keeps loading. Solution: 1. Enable a minimal environment by deactivating all non-WPML plugins and switching to a standard WordPress theme. Remember to back up your database and website before proceeding. 2. If the problem persists, navigate to WPML > Support > Advanced Translation Editor and share screenshots of the recent error logs. 3. Check the PHP setting for max execution time. If it's low, increase it by adding the following code to your
wp-config.php
file:
set_time_limit(300);
This adjustment should help complete the translation. For more details, visit WPML documentation.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if needed.
Problem: The client is trying to display the language switcher dropdown menu as a single line, and the dropdown icon appears as a box instead of the typical dropdown icon. Additionally, there is an issue where the WPML plugin cannot connect to wpml.org. Solution: For the dropdown menu and icon style issue, it is influenced by the Elementor Header & Footer Builder plugin. We recommend deactivating this plugin, clearing the cache, and checking if the issue persists. Additionally, use the following custom CSS to correct the dropdown icon style:
If this resolves the issue, please contact Elementor Header & Footer Builder support for further assistance. For the connection issue with wpml.org, ensure that your server can reach external websites and that there are no firewall settings blocking the connection.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where the WPML plugin cannot connect to wpml.org. Solution: We recommend following the steps in our documentation to troubleshoot this issue. Please contact your hosting support and request them to add the following domains to the whitelist:
wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net
After updating the whitelist, please check if the issue persists.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
