Problem: You are trying to translate a string using WPML, but when you send it to translations and open the translations dashboard, you encounter an issue where the jobs cannot be loaded, and you receive an error message. Solution: 1. Ensure you create a backup of your website or test on a staging version to avoid disruptions. 2. Navigate to WordPress Dashboard > WPML > Support > Troubleshooting. Follow the steps shown in this screenshot: https://wpml.org/wp-content/uploads/2020/10/7206941-buttons.png 3. If the issue persists, check this video for further guidance: https://komododecks.com/recordings/aGDoz8r2SomwVmiGBuFe 4. Open Translation Management, locate the string, assign it to an available translator, and click Translate. Then, in WPML → Translations, select the job, click Take and translate, complete the work in the Advanced Translation Editor. 5. If needed, delete the problematic strings and rescan them in WPML > String translations.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. Please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, visit our support forum: WPML Support Forum.
Problem: You are trying to switch the header logo images between the English and Spanish versions of your website using WPML, but the logo remains the same for both language versions despite following previous instructions. Solution: We found that your theme requires the logo ID instead of the logo URL for translation. To resolve this, you should translate the logo image ID in WPML → String Translation. We recommend following these steps to ensure the logo switches correctly between different language versions: 1. Go to WPML → String Translation. 2. Locate the string that corresponds to the logo and translate it using the logo image ID.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and verify the version of the permanent fix. Also, confirm that you have installed the latest versions of themes and plugins. If issues persist, we highly recommend opening a new support ticket at WPML support forum for further assistance.
Problem: You are trying to change your logo between English and Spanish translations on your site but are encountering difficulties. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to WPML → String Translation. 2. Select Admin Texts Translation. 3. Look for the logo link or logo ID. 4. Add it to the translation. 5. Upload your other logo to the media library and insert its link or ID into the translation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
