Problem: You are trying to use automatic translation with WPML on your site, and you encounter a prompt stating: 'Your default language, English, must be mapped to a supported language in order to use automatic translation.' Despite resetting WPML and clearing related entries in the wp_options table, the issue persists. Solution: First, ensure that your site is properly registered with WPML. If you encounter issues with site registration, follow the steps outlined in this documentation. Next, navigate to WPML → Settings → Translation Editor. Switch from Advanced Translation Editor to Classic Translation Editor, and then switch back to Advanced Translation Editor. This process may help in resolving the language mapping issue.
If the problem persists or the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket at WPML support forum for further assistance.
The client wants to add a floating flag icon in the backend of their website using the DIVI theme to switch languages, similar to the GTranslate feature. WPML does not have a built-in feature or hook to support this.
Solution:
We recommend implementing a CSS workaround to achieve a floating language switcher. You can add the following CSS code to keep the Dashboard language switcher floating:
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: You are trying to translate your website using WPML and have encountered issues with translations on specific URLs. The Chinese version correctly corresponds to the homepage, but the English and other languages are incorrect. Some content, including text and format elements, are not translated across various pages and sections. Solution: 1) For the homepage menu issue, go to Appearance -> Menus, switch the language to English, select the header menu, and check the menu item label. 2) If you created the content using Elementor, the widgets might need to be registered for translation. We recommend checking our guide on registering page builder widgets for translation.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
If you're experiencing issues where your translation jobs tab is not loading and encountering a 'Division by Zero' PHP fatal error in the WPML plugin at
Solution: First, ensure you perform a full site backup. This is mandatory before proceeding with any changes. After backing up, check if you can access the Translation Jobs without encountering the fatal error.
If the issue persists, you may need to access your database using tools like PHPMyAdmin or Adminer to run necessary SQL commands suggested in the following similar tickets. Ensure the database table prefix matches your database settings (commonly 'wp_').
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us for further assistance at WPML support forum.
Problem: If you're experiencing issues where all translations are missing after reverting your website to a previous date, and you're concerned about losing translations for which you've already paid. Solution: First, we recommend checking the translation memory where all translations are stored. You can retrieve your previous translations from there without incurring additional costs. Follow the steps in this screen recording: https://go.screenpal.com/watch/cZXFfInVquM to add the translations back to your pages. Additionally, you can initiate an automatic translation process for all pages; rest assured, you will not be charged again for translations that have already been paid for and are stored in the translation memory.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
