Problem: The client reported that two menu items, 'YDELSER' and 'OM', were not being translated on their English menu despite being translated in the header. The client is using the Gutenkit menu module, which may not follow standard WPML workflows. Solution: We first recommended checking the compatibility of the Gutenkit menu module with WPML and ensuring no hardcoded strings or configurations bypass WPML's translation tools. We advised against repeating standard WPML menu sync or string translation steps as these were already confirmed by the client as ineffective. Instead, we suggested: 1. Inspecting the Gutenkit menu module for specific settings that might require direct translation within its configuration. 2. Using WPML’s String Translation with specific context related to Gutenkit if direct translation within the module is not possible. 3. Ensuring that HTML markers in the Advanced Translation Editor are set correctly, especially for submenu items. This involves copying the original content from the original segment and editing only the text in the translated segment.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at https://wpml.org/forums/forum/english-support/.
