Problem: The client was trying to switch from a pay-as-you-go model to using existing prepaid credits for automatic translation on their website. After re-adding the website, it incorrectly deducted 60k credits and continued to show as pay-as-you-go, despite attempts to use prepaid credits. Solution: 1. We confirmed that the pay-as-you-go subscription was canceled in our system, but an open bill was still pending. The client needed to access the payment via a provided Stripe link to process the payment. 2. We transferred the credits from the old site URL to the new one after confirming the relationship between the old and new URLs. 3. The billing team eventually canceled the old bill, allowing us to deduct the cost from the available pre-purchased credits. 4. The client should now be able to use automatic translation with the prepaid credits. If further issues arise, we recommend visiting our support forum for assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
