Yves Vandeuren

Problem:
The client is experiencing an issue where the admin notification emails from Ninja Forms are not being translated into French when the form is submitted from a French page. The client email notifications are correctly translated, but the admin notifications remain in English.

Solution:
We recommend translating the Ninja Forms using WPML's Translation Management instead of String Translation. This approach is detailed in our guide on creating multilingual forms with Ninja Forms and WPML, which can be found here: https://wpml.org/documentation/related-projects/creating-multilingual-forms-using-ninja-forms-and-wpml/. After translating the forms, ensure that all strings related to the emails are also translated. If the issue persists, it might be due to a compatibility issue, and we have escalated this to our second-tier support for further investigation.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum.