Problem: The client is unable to assign purchased credits to the correct account and implement the activation key 4d57569036 within WordPress. They have two accounts and are confused about how to manage credits and activation keys between them. Solution: 1. We advised the client to remove the old domain from their account by visiting https://wpml.org/account/ and then generate a new sitekey for the new domain. 2. Replace the sitekey in WordPress by navigating to WP > Plugins > Add New > Commercial Tab. 3. We returned the 12126 credits from the old domain to the client's account. 4. The client should deactivate PAYG if they wish to use their credits first. Once the credits are fully utilized, they can activate PAYG again.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: El cliente intenta actualizar los plugins de WPML pero recibe un mensaje indicando que la cuenta ha caducado, aunque todo parece estar correcto en la web. Solution: Si estás experimentando este problema, te recomendamos seguir estos pasos: 1. Crea una copia de seguridad del sitio completo. 2. Ve a Plugins -> Añadir nuevo -> Pestaña 'Comercial' -> Elimina el registro del sitio. 3. Visita https://wpml.org/es/account/sitios/ y elimina el sitio de la lista. 4. Regresa a Plugins -> Añadir nuevo -> Pestaña 'Comercial' y haz click en el botón para añadir una nueva cuenta. Luego, haz click en el enlace debajo del campo donde debes añadir la llave de registro. Este enlace te llevará de vuelta a tu cuenta en wpml.org donde se generará una nueva llave con la que debes registrar el sitio. 5. Comprueba si el problema se ha resuelto. Además, incrementa el límite de memoria de WordPress a un mínimo de 128Mb. Puedes hacerlo agregando el siguiente código en el archivo wp-config.php:
Añade este código encima de la línea /* That's all, stop editing! Happy blogging. */. Puedes verificar el límite de memoria actual en WPML -> Soporte.
Si esta solución no resuelve tu problema o si parece ser irrelevante debido a que está desactualizada o no se aplica a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Problem: After updating WPML, you can't use the translation dashboard due to PTC activation and WPML requesting context settings. Attempts to save context settings show as saved but without actual changes. Additionally, you encounter an 'ApiAuthenticationError::InvalidSignature' and error 403 when making requests to specific WPML API URLs. You also face issues disabling PTC and have tried unregistering and re-registering the site multiple times without success. Solution: The issue stems from the site key being incorrect because the website URL is registered under a different active WPML user. To resolve this, the site needs to be unregistered from the other user's account before you can register it under yours. If the other user is part of your organization, coordinate with them to manage the registration. The username associated with the other account is 'riina'. If you're unsure who this might be or need further assistance, we recommend contacting us directly through our contact form.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
