Problem: You want to assign prepaid credits to your website, but it is not listed in the manage credits section. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Go to Plugins → Add New and click the Commercial tab. If you see an 'Unregister WPML from this site' button, click it. If not, proceed to the next step. 2. After the page loads, click on 'Register WPML'. You will see a message asking you to enter the site key. Click on 'Get a key for this site'. 3. Complete the site key wizard in your WPML account. 4. Copy your new key and paste it in the Commercial tab. Then, delete your old site key in your WPML account. 5. Now, you should be able to assign the credits to your site.
Please note that this solution might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
