ATE

Problem:
You are using WPML 4.7.* with Automatic Translation enabled and have updated your glossary to improve the translation of key terms. After resending posts and custom post types (CPTs) for automatic retranslation, the updates were applied correctly to posts and CPTs, but existing taxonomy terms attached to those posts were not updated with the new glossary rules.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Go to WPML > Settings.
2. Deselect the option 'Don't show translated taxonomies in Translation Editor'.
This change will allow already translated taxonomies to appear in the editor for retranslation, and they will be updated with the new glossary entries. You can then perform a small update to the default language or a bulk update and resend it for automatic translation.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

Problema:
Si estás experimentando que las traducciones automáticas en WPML se han quedado bloqueadas y no avanzan, es posible que el problema esté relacionado con el plugin Redis Object Cache.
Solución:
Te recomendamos desactivar temporalmente el plugin Redis Object Cache y luego intentar realizar una traducción. Esto debería permitir que las traducciones automáticas avancen nuevamente. Aquí tienes un vídeo donde puedes ver cómo realizar este proceso: https://komododecks.com/recordings/wiXhVdGIoqO1iG3Nk9WI

Si esta solución no resuelve tu problema o si parece estar desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable que revises los problemas conocidos en https://wpml.org/known-issues/, verifiques la versión de la solución permanente y confirmes que tienes instaladas las últimas versiones de los temas y plugins.

Problem:
The client imported the wrong glossary with many empty rows into their WPML site and needed either a restoration of a previous glossary or complete deletion of the current one.
Solution:
We advised the client to confirm they had a local backup of their glossary, as we could not restore it later. After confirmation, we proceeded to delete the glossary. We moved the issue to a forum ticket and awaited a response from our developers. The glossary was successfully deleted.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/.

Problem:
The client is unable to find the page 'Création d’une affiche' in the list of translations using WPML and the Avada theme.
Solution:
We recommended the client to check the Translation Management section by navigating to WPML > Translations > Filter. Here, they should search for 'Création' to locate the page. The direct link to this section is WPML Translation Management.

If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.