Problem: Если вы столкнулись с ошибкой в консоли на товарных страницах в админпанели, где указано, что файл локализации (например, uk.json) не найден, это может быть вызвано отсутствием файла локализации для установленного языка. Solution: Мы подтвердили, что данная ошибка не влияет на функциональность сайта и является безвредной. Наша команда уже информирована о проблеме и рассмотрит возможность добавления необходимых файлов локализации в будущих обновлениях. Если ошибка вызывает беспокойство, мы рекомендуем проверить, установлены ли последние версии тем и плагинов, а также ознакомиться с известными проблемами на странице известных проблем.
Problema: El cliente ha traducido una web con muchas páginas usando el sistema de IA de WPML, pero algunos enlaces no se han traducido, causando que la navegación salte de un idioma a otro. El cliente ha mencionado que es mucho trabajo comprobar y arreglar manualmente estos enlaces. Solución: Primero, hemos identificado que el Límite de Memoria de WP está configurado en 0MB, lo cual es extremadamente bajo y puede afectar la funcionalidad de WPML. Recomendamos aumentar este límite a al menos 256M. Para hacer esto: 1. Accede a los archivos de tu sitio usando un cliente FTP o el administrador de archivos de tu panel de control de hosting. 2. Localiza y edita el archivo
wp-config.php
en la carpeta raíz de tu instalación de WordPress. 3. Añade o modifica la línea:
define('WP_MEMORY_LIMIT', '256M');
justo antes de
/* That's all, stop editing! Happy publishing. */
. Después de ajustar el límite de memoria, intenta re-traducir algunas de las páginas afectadas desde WPML → Translation Dashboard. Si los enlaces siguen sin traducirse correctamente, podría ser necesario realizar una corrección manual, especialmente si los enlaces contienen parámetros de consulta, lo cual es un problema conocido.
Si esta solución no resuelve el problema o si la información proporcionada aquí se ha vuelto obsoleta o no se aplica a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte.
Problem: The client purchased credits and activated 'pay as you go' but was unable to activate automatic translation. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to WPML >> Translation Dashboard. 2. Select any page and send it for automatic translation. 3. Once the translation is complete, the 'Translate Everything Automatically' option should become available. After the translation completes, please review it. If everything looks correct, you can enable 'Translate Everything Automatically'.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Problem: The client was experiencing an issue where the notification 'Your default language, Italian, must be mapped to a supported language in order to use automatic translation' kept reappearing even after mapping the language and saving the settings. This issue persisted despite the WP memory limit being set to 512MB and clearing the WPML cache. Solution: We recommended the following steps to resolve the issue: 1. Navigate to WPML → Settings → Translation Engines settings and ensure at least one translation engine is activated. 2. Save the changes and check if the error persists. If the problem continues, it might be due to outdated information or a unique case not covered by this solution. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue remains unresolved, please open a new support ticket at WPML support forum for further assistance.
Problem: You are using the Advanced Translation Editor to translate pages, but even after translations are 100% completed, they still show as 'In Progress'. Consequently, these pages are not available on the frontend. Solution: First, please try accessing your page again to see if the issue persists. If it does, follow these steps: 1. Navigate to your site's WPML > Support > Troubleshooting page. 2. Locate the section labeled 'Your Automatic Translation account id is' and copy the values, which are separated by a pound sign (#). 3. Provide us with this number so we can confirm if the issue is the same as previously identified on another site. If these steps do not resolve the issue or if it appears on your production site as well, we may need direct access to apply a fix. In such cases, we would install a small plugin specifically for troubleshooting purposes.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Si esta solución no resuelve tu problema o si la información proporcionada es irrelevante debido a actualizaciones o diferencias en tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Problem: The client reported that after transferring a website to a customer's account, the credits assigned did not appear in the customer's account, while they were deducted from the client's account. Solution: We suggested waiting a short period as sometimes updates to account balances can be delayed. Indeed, the credits appeared in the customer's account about 10-20 minutes after the transfer. If you're experiencing a similar issue, we recommend checking the account balance after a brief interval to allow for system updates. If the problem persists, please provide us with the URL of the website, the number of credits transferred, the date of the transfer, and your client's account email so we can assist you further.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, do not hesitate to open a new support ticket at WPML support forum.
