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Supporter timezone: Asia/Kathmandu (GMT+05:45)
Tagged: ATE
This topic contains 18 replies, has 1 voice.
Last updated by Shekhar Bhandari 19 hours, 9 minutes ago.
Assisted by: Shekhar Bhandari.
| Author | Posts |
|---|---|
| November 7, 2025 at 7:31 pm #17558431 | |
|
jamesP-11 |
Background of the issue: Yet it's in the error message as not being allowed - there are multiple languages with this error, yet other languages setup exactly the same work completely fine eg slovak. sk_SK -> sk Then we have the issue of German de_DE -> de not working, while German austrian and swiss de_AT -> de, de_CH -> de work perfectly fine - I can't figure out the pattern what's causing some to work and others to fail Symptoms: Questions: |
| November 7, 2025 at 9:25 pm #17558740 | |
|
Bobby WPML Supporter since 04/2015
Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00) |
Hi there, While waiting for one of my colleagues to be assigned to your ticket, please go to WPML->Languages-> Edit languages and under the language mapping column, map these languages using custom locales to the correct language and save. Once that is done go to WPML->Translation Management->Tools and verify that the languages are showing OK there as well. See detailed steps here: Let me know your results, please. |
| November 7, 2025 at 10:12 pm #17558777 | |
|
jamesP-11 |
Hey, As you can see in my screenshots in the original post this is what I have done, multiple times at this point, and it doesn't solve the issue unfortunately |
| November 10, 2025 at 4:42 am #17560577 | |
|
Shekhar Bhandari WPML Supporter since 03/2015
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, I will help you further on this issue. To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site. So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply. This info is private and available to you and WPML supporters only. Note: Look forward to your reply. Thanks |
| November 13, 2025 at 3:13 pm #17575654 | |
|
jamesP-11 |
Sorry for the delay, we have to get permission to allow access first - this should be sorted on Monday. Just waiting for confirmation of your test account setup |
| November 14, 2025 at 3:22 am #17577041 | |
|
Shekhar Bhandari WPML Supporter since 03/2015
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Sure. |
| November 18, 2025 at 4:48 am #17586394 | |
|
Shekhar Bhandari WPML Supporter since 03/2015
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, The site logins is not working showing the following error This site can't be reached press-new.xigen.studio took too long to respond. Can you check it and let me know further so I can help. Thanks |
| November 19, 2025 at 10:22 am #17591113 | |
|
jamesP-11 |
Hi, Sorry that should be sorted now and the site will load! |
| November 19, 2025 at 11:54 am #17591453 | |
|
Shekhar Bhandari WPML Supporter since 03/2015
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, I am receiving the same error, can you please check again. Thanks |
| November 20, 2025 at 11:51 am #17595380 | |
|
jamesP-11 |
Hi, So I think the issue is due to location restriction Could we whitelist your IP? |
| November 21, 2025 at 8:46 am #17597786 | |
|
jamesP-11 |
Hi Shekhar, Thanks for providing the IP. If that's going to be changing, we need to instead give you a basic auth password rather than using a whitelist system. Due to agreements with our client we cannot make this public. We no longer seem to be able to send a private reply on this support forum - are you able to get private replies activated for us or otherwise confirm how we can send you the details in private? Please note that you should be able to at least connect to the site now, even though you still need basic auth details to continue. There was previously a geography based restriction that meant you couldn't - if you could try loading the site in the meantime and just confirm if you get prompted for a username/password, that would be great. Thanks. |
| November 21, 2025 at 8:57 am #17597862 | |
|
Shekhar Bhandari WPML Supporter since 03/2015
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, I have enabled the private reply for you. Please provide the auth details. Thanks |
| November 24, 2025 at 5:01 am #17602830 | |
|
Shekhar Bhandari WPML Supporter since 03/2015
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hi there, Can you increase the max_input_vars on your server to 3000 and save the mappings once, or you can disable all languages except few languages with issue and try to save the mapping once to see if it helps. Looking forward to your reply. Thanks |
| November 24, 2025 at 10:44 am #17604130 | |
|
jamesP-11 |
Hello, We increased max vars to 3000 and still no luck unfortunately |
| November 25, 2025 at 4:26 am #17606536 | |
|
Shekhar Bhandari WPML Supporter since 03/2015
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, To investigate more thoroughly, I recommend sharing a backup of your wp-content folder and your database. You can zip the files and send them to me via Google Drive. With these, I can replicate your site on my local environment and take a closer look at the issue. I have enabled the private reply for you. Thanks |



