Problem: The client reported an issue where WPML changes product IDs to translated product IDs when WooCommerce is looking for the master product ID to complete an order. This mismatch prevents WooCommerce from completing the order or sending out the completed order email, and also affects Klarna order management's ability to capture the order. Solution: We acknowledged the issue as a known problem and informed the client that it should be fixed in the upcoming WCML 5.5.4 release. We recommended that the client wait for this new version and then verify if the issue is resolved. If the problem persists after updating, we advised the client to contact us again for further assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing an issue where content translated in Norwegian is displaying in English instead, it might be due to a bug we've identified. Solution: We recommend the following steps to address this issue: 1. Navigate to WPML > Settings > Custom XML Configuration in your WordPress dashboard. 2. Add the following XML configuration and save:
3. Resave the original page and re-translate the page.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket with us for further assistance at WPML Support Forum.
Problème : Vous avez remarqué que certains liens dans les articles de blog ne sont pas traduits correctement dans les versions anglaise, allemande et italienne, et renvoient vers des pages en français malgré la traduction des articles. Ce problème affecte les liens qui redirigent vers une autre URL que celle d'origine. Solution : Nous avons examiné les liens et identifié ceux qui fonctionnent correctement et ceux qui ne fonctionnent pas. Pour les liens qui redirigent incorrectement, il est nécessaire de mettre à jour l'URL dans le lien d'origine pour qu'elle corresponde à la cible actuelle sans redirection. Ensuite, réenregistrez la traduction pour permettre à WPML de synchroniser correctement le lien. Si un lien redirige vers une nouvelle URL, mettez à jour le lien pour pointer directement vers cette nouvelle URL.
Si cette solution ne résout pas votre problème ou semble obsolète, nous vous recommandons de vérifier les problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support.
Problem: If you're experiencing an issue where the WPML setup gets stuck at step 4 (AI translation) and you see a blank screen with a spinner that quickly disappears, the problem might be related to the naming of the WPML plugin folder. Solution: We recommend checking the name of the WPML plugin folder in your plugins directory. It should be named
sitepress-multilingual-cms
. If it is incorrectly named (e.g.,
sitepress-multilingual-cms 2
), rename it back to
sitepress-multilingual-cms
. This should resolve the setup issue and allow you to proceed with the wizard.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
