Problem: The client reported that a page translated into Japanese using WPML does not display when switching to the Japanese language, although translations into French and Spanish work correctly.
Solution: We identified that the issue was related to the translation of Advanced Custom Fields (ACF) field groups. To resolve this, we: 1. Accessed ACF > Custom Fields Group and selected the translations languages (fr, es, ja). 2. Ensured no field groups were listed there by deleting any translations made. 3. Went to WPML > Settings > Post type translation and set "Field Groups (acf-field-group)" to "not translatable". 4. Advised the client to resave the translation, which immediately fixed the issue.
Additionally, for the site key issue, we recommended: - Visiting the account page (https://wpml.org/account/sites/) - Deleting the old site key and unregistering WPML from the site. - Registering WPML again and entering a new site key.
This should restore the translation functionality. For the prepaid credits, they will automatically be used at the end of the payment cycle.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: The client is using the 'Content Control' plugin by 'Code Atlantic' for WordPress, which allows setting a 'Custom Redirect URL' under 'Protection' in the 'Restriction' settings. However, the plugin does not support language-specific options for the 'Custom Redirect URL'. Solution: We recommend creating separate restrictions for each language. For instance, set up one restriction with a custom redirect URL for English pages and another for German pages. This approach allows the 'Custom Redirect URL' to adapt based on the current WPML language.
If this solution does not resolve your issue or seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.
