Problem: You are using WPML with Tutor LMS PRO and have translated email messages using a string, but the email notifications are not being sent in the user's language; they are only sent in the language of the template. Solution: We recommend following these steps to ensure email notifications are sent in the user's language: 1. Navigate to WPML-> Theme and plugins localization, select your theme/plugin, and scan. 2. Go to WPML-> String Translation. 3. Scroll down and click on the "Translate texts in admin screens »" link. 4. Search for the needed strings. 5. Select the strings. 6. Click on the "Add to String Translation" button. 7. Then click on the "« Return to String Translation" link. 8. Translate the strings, clear the cache, and check the front end. For more detailed guidance, please refer to our guide on translating texts in the admin texts screen: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at https://wpml.org/forums/forum/english-support/.
Problema: Il testo nel widget del footer e i dati societari non sono traducibili. Soluzione: Se stai riscontrando questo problema, ti consigliamo di verificare se il tuo footer utilizza widget legacy. In caso affermativo, e se questi non sono traducibili tramite lo strumento WPML String Translation, puoi creare un widget separato per ciascuna lingua e modificare le opzioni di visualizzazione per ciascuna di esse.
Se la soluzione proposta non dovesse essere più rilevante, perché potrebbe essere datata o non applicabile al tuo caso, ti invitiamo a aprire un nuovo ticket di supporto. Ti consigliamo vivamente di consultare la pagina dei problemi noti, verificare la versione della correzione permanente e confermare di avere installato le ultime versioni dei temi e dei plugin. Per ulteriore assistenza, visita il forum di supporto WPML.
Problem: The client is experiencing an issue where the English version of the gallery is not copied as it is on the Italian site after moving the site to production. This problem was previously reported in another ticket. Solution: The issue is with the plugin Divi Dynamic Helper, which is not officially compatible with WPML. Disabling Divi Dynamic Helper, the option to add the gallery dynamically disappears, and only allows for selecting individual images. There is no way to display an ACF-created gallery in Divi without using a third-party plugin, as confirmed here: https://divibooster.com/show-acf-gallery-images-in-a-divi-gallery-module/. If there is an issue with Divi and ACF alone, we are committed to resolving it. However, since a third-party plugin not tested with WPML is involved, a complete debugging is necessary, and we need the cooperation of the plugin author. They can contact us through this form: https://wpml.org/documentation/support/go-global-program/.
As a workaround, we can suggest the following: 1. Open the page in the Divi editor. 2. Open the gallery module settings. 3. Select the correct Gallery (it should be 'Galleria camera 1', but if not, use the same value as in the Italian room). 4. Save. Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
