Problem: If you're experiencing an issue where the save button remains inactive when using the Media Translation feature in WPML, and you have Woocommerce and Mollie Payments enabled, the problem might be due to a CSS conflict caused by another plugin. Solution: We discovered that the Event Booking Manager for WooCommerce – WpEvently plugin, which is not on our compatibility list (https://wpml.org/plugin/), applies styles to default jQuery UI classes, affecting WPML’s media translation dialog. To resolve this, you can add the following CSS override to your theme’s functions.php file:
Alternatively, consider contacting the plugin author for a permanent fix or use a plugin that is fully compatible with WPML.
If this solution does not apply to your case, or if it becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is unable to unregister WPML from their site and register it with a new site key. Despite resetting WPML completely, deleting relevant options from the database, removing and reinstalling the plugins, and deleting all sites from their WPML account, the old site key reappears and remains registered until 2027. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Take a backup of your site first for safety reasons. 2. Temporarily deactivate the HelloPack Client plugin. 3. Follow these steps to unregister and re-register the WPML plugins: - Login to your WPML.org account and go to the Sites page: https://wpml.org/account/sites/ - Delete the existing site key by pressing the little trash icon (if the key exists for that site). - Login to your site and go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if that link exists. - Then click the Register WPML link. - Click the Get a key for this site link. - It will generate the Key for your site. - Copy the key, and paste it back into the input box, and press the Register button. 4. Once done, reactivate the HelloPack Client plugin.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client was unable to add a WPML language switcher to their site, even when using the default theme and clearing the cache. Solution: We identified that the 'Atarim: Visual Website Collaboration, Feedback & Workflow Management' plugin was causing the issue. After deactivating this plugin, the language switcher could be added successfully. Since this plugin is not on our compatibility list, we recommend contacting the plugin author for support or considering an alternative plugin.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at WPML support forum.
Problem: You want to use prepaid credits for automatic translation with WPML, but your site does not detect these credits despite them being assigned. The error logs show 'Api error missing resource: No sitekey found for this website', although it is registered. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Ensure you back up your site first for safety reasons. 2. Temporarily deactivate the HelloPack Client plugin. 3. Unregister and then re-register the WPML plugins. For detailed instructions, please refer to our documentation here: WPML Documentation. 4. Reactivate the HelloPack Client plugin after re-registration. If the problem persists, please provide temporary access (WP-Admin and FTP Login info) to your site, preferably a staging site, so we can further investigate and debug the issue.
Please remember to back up your database and website before making these changes. We also need your permission to deactivate and reactivate plugins and the theme, and to change configurations on your site.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket with us for further assistance at WPML Support Forum.
