Problem: If you're trying to create a manual order in a different language than the default and find that no products can be added when you change the order language, this is because products for manual adding are only found in the default language.
Solution: We recommend the following steps as a temporary workaround: 1. Navigate to WooCommerce -> Orders. 2. Switch to the secondary language from the top admin bar (the language in which you want to create an order). 3. Click the "Add Order" button. 4. Before entering any product or other details, scroll down to the "Custom Fields" section. 5. Select the "wpml_language" custom field and set it to the value of the currently selected language code (e.g., 'de' for German). 6. Add this custom field. 7. Save the order. 8. After reloading the page, confirm that it has been added as expected. 9. You can now add the product, and while searching, find the translated products in that language, provided that the products have already been translated.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: The client reported an issue where a product displayed a different sale price on the English version of their site compared to the German version. Despite resetting the price, the changes only applied to the German version, and the English price remained incorrect. Solution: We discovered that a specific plugin adding a Pre-Order tab was causing the discrepancy. The English product was set to "Set a fixed pre-order price" with an incorrect amount. We changed this setting to "Use the selling price" and updated the product, which resolved the issue. It was not a WPML issue.
If this solution does not resolve your issue, or if it seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: If you're experiencing broken links on the WooCommerce account page when WPML is activated, where links should point to specific sections like orders but instead truncate to just the account page. Solution: We recommend taking a backup of your site and installing the WooCommerce Multilingual plugin. This plugin acts as a bridge to ensure WooCommerce works correctly with WPML. You can install it from your WP Dashboard under Plugins >> Add New >> Commercial tab, or directly download it from here. For more details, you can visit this documentation.
If this solution does not apply to your case because it might be outdated, or if you're still facing issues, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: The client was unable to translate WooCommerce transactional emails (e.g., 'New Account', 'Order Confirmation') into English using WPML. When attempting to translate via the 'Translate' link next to the French flag in WooCommerce email settings, it redirected to an empty String Translation page.
Solution: We recommended the client to perform a scan of the WooCommerce plugin to refresh the string translations. After the scan, the client should attempt to search for the strings again. If the issue persisted, we suggested disabling 'Automatic Translation' for troubleshooting and provided a direct link to translate specific strings, such as the Password Reset Email. Additionally, we provided a screen recording to assist the client: https://go.screenpal.com/watch/cZQebyVROyf
If this solution does not resolve the issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket for further assistance.
Problème : Vous rencontrez une erreur "Invalid authentication credentials" avec currencyLayer lors de la mise à jour automatique des devises sur votre site. Solution : 1. Remplacez la clé API dans
2. Contactez votre fournisseur d'hébergement pour vérifier si quelque chose bloque la requête API, car l'erreur cURL 28 indique un problème de timeout. 3. Testez les taux de change sur un produit pour vérifier si les modifications ont été appliquées correctement.
Si cette solution ne résout pas votre problème ou semble obsolète, nous vous recommandons de consulter les problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum d'assistance.
