Problem: The client reported issues with product panes displaying incorrectly in different languages and header images appearing twice when switching to the French language on their e-commerce site. Solution: We addressed the product pane issue by correcting the template settings in Woo Template > Item product catalogus home, which had lost their synchronization. For the header image duplication, specific adjustments were made to prevent the extra template part from being invoked. Regarding the untranslated button texts, we directed the client to a specific support forum thread for ongoing assistance with string translation. If you're experiencing similar issues, we recommend checking your template settings for synchronization and reviewing your translation settings for any missing translations. Additionally, for unresolved issues or if the solution provided here does not apply to your case, please visit our support forum. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client is experiencing issues with incomplete translations and incorrect display of variable product images in different languages using WPML. Translated pages are not showing the correct headers or variation images, and the default WooCommerce template is used instead of the custom one. Solution: We applied a custom XML configuration to ensure that variation images are correctly linked across translations. Here is the XML code you need to use:
Additionally, for existing products showing incorrect images, we recommend making a minor change, reverting it, and then saving the variations.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify you have the latest versions of themes and plugins, and consider opening a new support ticket for further assistance at our support forum.
Problem: The client needed help translating button texts in a multilingual site using the Shop Kit plugin, which is an additional plugin for Kadence. The texts included 'Winkel', 'In winkelwagen', and 'Kies de uitvoering' in Dutch; 'Shop', 'Im Warenkorb', and 'Wählen Sie die Version' in German; 'Boutique', 'dans le panier', and 'Choisissez la version' in French. The client was unable to find a way to translate these texts directly within the plugin. Solution: We recommended adding the necessary strings from the Admin Texts for translation. This can be done by navigating to the WPML String Translation page from the WordPress admin panel. Once the strings are added, they can be translated using the WPML String Translation tool. We asked the client to check if the translations were applied correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: If you're experiencing a critical error when trying to access WPML -> Theme and Plugins Localisation, it might be due to a known issue. Solution: We recommend applying the fix detailed on our errata page. Please visit https://wpml.org/errata/flux-checkout-fatal-error-uncaught-valueerror-unknown-format-specifier-t/ and follow the instructions provided there to resolve the issue. After applying the fix, you should be able to access the Theme and Plugins Localisation option without encountering the critical error.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
