anetteH-4

Problem:
The client reinstalled WPML and set it to automatic translate, but the translations were not starting even though there were enough credits available.
Solution:
1. We asked the client to check if they had enough credits for the Automatic Translation to run.
2. We requested the client to provide debug information by following these steps:
- Navigate to WPML > Support > Debug Information
- Copy the Debug Information.
- Paste the information into the private field we activated for this purpose. You can find the instructions here: https://wpml.org/faq/provide-debug-information-faster-support/
3. After reviewing the client's reply, we identified and fixed some misconfigurations on our end.
4. We advised the client to retry the automatic translation process.

If this solution doesn't look relevant to your issue, please open a new support ticket here: https://wpml.org/forums/forum/english-support/