Problem: If you're unable to log in using your username and prefer not to use Gmail for login, you might be facing issues due to recent changes in our login system. Solution: We have updated our login system to enhance security. As a result, login via username is no longer supported. You must use your email address to log in. If your account email is a Gmail address, you will need to use the Google login option. However, if you prefer not to use Google login, you can change your account email to a different one and then use the new email address along with your password to log in.
If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
