Problem: If you're experiencing an error on your Arabic site, it might be due to an incorrect translation of a specific string in the Elementor plugin. Solution: We recommend you try the following steps: 1. Navigate to WPML → String Translation. 2. Search for the string "All (%s)", "example%s" or some similar string that contains the placeholder. 3. Check the Arabic translation. Ensure that the placeholder %s is included exactly as in the original string. If it's missing or altered, it could be causing the error. 4. Update the translation to correctly include the %s placeholder.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client reported that WordFence indicated an outdated WPML plugin, despite having the latest version installed. Solution: We confirmed that the client indeed has the latest version of the WPML CMS Nav add-on, as can be verified on the changelog page. The notification from WordFence is a false positive, which can occur when there haven't been updates for a plugin in a long time. We reassured the client that the plugin is up to date.
If you're experiencing a similar issue, we recommend checking the changelog of the plugin to ensure you have the latest version. However, if the solution provided here is not relevant to your case, perhaps because it's outdated or doesn't apply to your situation, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us in the WPML support forum.
Problem: The client is experiencing an issue where the site's menu and header template disappear after updating the WPML Multilingual CMS plugin. Solution: We recommend deactivating the Royal Addons plugin to see if this resolves the issue. If deactivating the Royal Addons plugin fixes the problem, it indicates a conflict between the WPML plugin and the Royal Addons plugin. In this case, you may need to seek an alternative to the Royal Addons plugin or contact their support for a resolution.
If this solution does not seem relevant to your situation, please open a new support ticket with us.
