Problem: You are experiencing issues where product category pages on your bilingual website sometimes redirect to a 404 error page. This problem occurs more frequently on the English version of the site. Refreshing the permalinks temporarily fixes the issue, but it recurs. Solution: We have identified that the removal of the product-category part from your URLs might be contributing to this issue. We recommend temporarily re-enabling this feature in your plugin or custom code to see if it resolves the problem. If this change fixes the issue, you should consider making this reversion permanent to avoid future errors.
If this solution does not apply to your case, or if it becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: You are experiencing issues where your product category pages in Greek usually work fine, but sometimes redirect to a 404 error page. In English, most of the category pages often go to a 404 page. Refreshing the permalinks temporarily resolves the issue, allowing the pages to open correctly once. Solution: We recommend that you first try to resave your permalink settings. Go to your WordPress dashboard, navigate to Settings > Permalinks, and simply click 'Save Changes' without altering anything. This action often resolves issues related to unexpected 404 errors on multilingual sites. If the problem persists, it might be due to a compatibility issue with another plugin or the theme you are using. In such cases, we suggest performing a conflict test. Disable all other plugins except WPML and switch to a default theme like Twenty Twenty-One to see if the issue still occurs. If this resolves the problem, reactivate your plugins and theme one by one to identify the culprit. Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
